Solidus e-Care

Solidus e-Care is a Multimedia Contact Center that is intelligently built with three fundamental groups of applications – Agent Applications, Management & Administration Applications, Self-Service Applications.

These enable organizations to minimize total cost of ownership, maximize service availability and utilize tools to build long lasting customer relationships.  The Agent Applications increase agent efficiency and job satisfaction when dealing with multimedia customer interactions.  The Management & Administration Applications provide contact center managers and supervisors with superior tools to develop and manage operations.  The Self-Service Applications provide customers with outstanding options while bringing self-sufficiency to the contact center, enabling organizations to create flows to suit their needs.